Returns & Exchanges

Lord & Taylor wants you to be completely satisfied with your purchase; therefore, we offer a 30-day return window for most items in their original, unworn condition with all tags attached. Please note that certain luxury items and final sale goods may be subject to specific return restrictions.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in the original shipping box or a similar sturdy container, ensuring all original designer tags and packaging are included.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided by the portal and affix it to the outside of your package, covering any previous shipping marks.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number handy to monitor the status of your refund.